Refund, Return & Cancellation Policy

Refund, Return & Cancellation Policy – PavitraCart

At PavitraCart, we want our customers to have a satisfactory shopping experience. Please read the following policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the following conditions:

The product is unused and in its original condition.
Original packaging, accessories, and tags are included, where applicable.
Proof of purchase or the order number is provided.
The return request is submitted within the applicable return period.

Certain products may not be eligible for return due to their nature, hygiene requirements, customisation, or other lawful restrictions. Any such exclusions will be communicated clearly where applicable.

Nothing in this policy limits rights available to customers under applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery, where possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or an unboxing video, if available.

We will review your request and provide an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

3. How to Request a Return

To initiate a return:

Contact us at 7890749058.
Share your order number and reason for the return.
Wait for our team to confirm the next steps.
Pack the product securely and follow the return instructions provided.

Please do not send products to an address that has not been confirmed by our support team.

4. Refund Process

Once an eligible returned product has been received and inspected, we will inform you whether your refund has been approved.

Approved refunds will generally be initiated within 5–10 business days. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.

Refunds for prepaid orders will generally be processed through the original payment method wherever possible.

For Cash on Delivery orders, our support team will coordinate the appropriate refund method and request the necessary details.

5. Return Shipping Charges

If a return is due to a damaged, defective, or incorrect product, PavitraCart will coordinate an appropriate return arrangement.

For other eligible returns, any applicable return-shipping charges will be communicated before the return is completed.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at 7890749058.

Cancellation requests may be accepted before dispatch. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may need to be followed.

If an order is successfully cancelled, any eligible prepaid refund will be initiated within 5–10 business days.

7. Exchanges

Exchanges are subject to product availability and eligibility. Please contact customer support to confirm whether an exchange can be arranged for your order.